Privacy Policy
Last updated: 22 September 2026
Home Energy Support is responsible for personal information submitted through homeenergysupport.buzz. This policy explains what we collect and how it is used when you make an enquiry.
Information we collect
The enquiry form collects your first name, last name, home address, postcode, telephone number and email address. Standard technical information such as IP address, browser details, request time and security logs may also be processed by the website hosting infrastructure.
How we use your information
- To review your window or door installation enquiry.
- To check service availability for the property location you provide.
- To contact you about the enquiry and arrange the next step.
- To maintain website security and prevent misuse.
- To keep records required for customer service and legal compliance.
Who we share information with
Information may be shared with service providers or installation partners working on behalf of Home Energy Support where this is necessary to assess, arrange or deliver the service you requested. We do not describe unrelated marketing data sales as part of this service.
Legal basis
Where UK data-protection law applies, information is processed to take steps at your request in relation to a service enquiry, on the basis of legitimate interests in operating and securing the service, with consent where consent is required, and to meet legal obligations where applicable.
Retention and security
Personal information is kept only for as long as reasonably necessary for the enquiry, customer service, record keeping and applicable legal requirements. Appropriate technical and organisational safeguards should be used to protect the information.
Your rights
Depending on the circumstances, you may have rights to access, correct or delete personal information, restrict or object to processing, and withdraw consent where processing is based on consent.
How to contact us about privacy
Use the dedicated privacy-request link below. It opens the same secure enquiry form and marks the submission as a privacy request.